Seattle/New Delhi: Amazon has filed a lawsuit towards a global ring in Washington State and India that developed a tech help scheme to con individuals via fake Amazon apps who have been trying to arrange newly-bought Alexa-enabled Echo good audio system at dwelling, charging $150 for gadget safety plans.
Amazon alleged that the rip-off was being run by two tech help firms – Robojap Technologies based mostly in Covington, Washington State, and Quatic Software Solutions based mostly in Zirakpur, Punjab.
In a civil lawsuit filed in the federal courtroom in Seattle, the ecommerce big mentioned that after clients downloaded the fake Amazon-branded apps, “they were prompted to contact a customer support number and could be charged $150 for useless protection plans”, studies CNET.
“Amazon works hard to protect our customers, and the blatant misuse of our brand to deceive unsuspecting customers setting up their new device is appalling,” an Amazon spokesperson mentioned in an announcement.
The firm mentioned it has acquired “a number of complaints about Robojap misleading victims into believing they are affiliated with Amazon, and selling them unwanted services”.
According to Amazon’s lawsuit, the defendants developed fake web sites and cellular apps that claimed to assist individuals arrange new Alexa gadgets.
Quatic’s web site listed is now not on-line, however the go well with says Robojap manages Quatic.
“Setup Guide for Echo” and “Echo Setup Instructions & Guide,” two cellular apps on Google Play Store that these firms allegedly used to lure in clients, have been deactivated too.
According to Tim Mackey, Principal Security Strategist at Synopsys Software Integrity Group, fake buyer help calls are nothing new.
“So are questionable websites purporting to have the download, driver, or patch that you’re searching for but can’t find on the vendor’s website. These scams all prey on the fact that modern technology is often more complicated than the user would prefer,” Mackey mentioned in an announcement.
“In this case, it’s in Amazon’s best interest for new Alexa users to have a positive first impression. Charging $150 for a tech support call goes against that goal, so it’s likely a scam. So too is any requirement to use any third party app to setup an Alexa,” he added.
Amazon gives Alexa gadget setup at no cost, primarily via its personal Alexa cellular app.
This story has been printed from a wire company feed with out modifications to the textual content. Only the headline has been modified.